R&S®NC Support Premium 10/5
With R&S®NC Support Premium Support 10/5, direct manufacturer support is available to you from 8 a.m. to 6 p.m. (CET) on business days. Whether it's technical queries about configuration adjustments or reporting network malfunctions – we support you for trouble-free network operation of your ongoing projects. Our experts will take care of your concerns with a response time of less than four hours – within just two hours if you report massive operational disruptions by telephone – so that you can quickly get back to your main business. In addition, continuous security updates ensure sustainable protection of the entire network.
- Direct manufacturer support with 10/5 availability for projects
- Guaranteed first response time of max. two hours for reporting massive operational disruptions by telephone (priority 1)
- Service hours from Monday to Friday from 8 a.m. to 6 p.m. (CET) with an first response time of max. four hours for concerns outside of massive operational disruptions (priority 2)
- Security updates for reliable, secure network operation
- Terms and conditions are agreed individually
Fast, prioritized support directly from the manufacturer for projects
When it comes to managing and efficiently operating networks, high system availability goes hand in hand with guaranteed response times when problems arise. Therefore, access professional help directly from the manufacturer for your ongoing projects – regardless of the Lifecycle Management phase theR&S®LANCOM devices are in. You also benefit from prioritized handling of your concern including an automatic callback guarantee. If you report a massive operational disruption by telephone, we will take care of your concern within two hours so that your services are running again within a short time.
For optimal cooperation, we recommend participation in the R&S®NC Academy Specialist Workshop.
Service times with guaranteed first response times
Do you have hardware problems, configuration or information requests for which you need our support? Our experts will help you during service hours from 8 a.m. to 6 p.m. (CET) on business days (10/5). We handle your support case with an first response time of max. four hours.
Central portal for efficient license management
As a partner, you know the challenge: Many devices, different license statuses, and ongoing projects make support management complex. The registration portal now takes over this task for your support products: It provides a clear overview of the support status and active R&S®NC Support / Replacement registrations of your devices (formely LANcare) in one central location. This significantly expands the previous registration option via the website.
As a partner, you can conveniently access the portal via our Partner Portal (PRM) and log in using your usual email address and a new password. You can manage both new and existing registrations yourself at any time – keeping all license data centralized and readily accessible. The registration portal also notifies you of upcoming license expirations so you can plan renewals in time.
For hosting, we rely on a German provider and a platform developed in Germany – with secure data processing and exclusively European cloud infrastructure.
Further details can be found in the information on manufacturer support for partners.
Booking after written offer
We are happy to prepare your individual offer for the R&S®NC Support Premium 10/5. Please contact us by phone: +49 (0) 2405/49 93 6-210 or by e-mail at services.rs-nc@rohde-schwarz.com.
Priority levels
|
Level |
Reason |
Response time |
Availabilty |
Communication channel |
|---|---|---|---|---|
|
Priority 1 |
|
2 hours |
Monday to Friday from 8 a.m. to 6 p.m. (CET) |
|
|
Priority 2 |
|
4 hours |
Monday to Friday from 8 a.m. to 6 p.m. (CET) |
|
* In the event that you are not connected directly to one of our employees, you can leave us a voice mail. We guarantee to call you back within the response times agreed in the support product.
Note: Please note that the guaranteed response times do not apply to support requests submitted via e-mail.
Manual R&S®NC Support & Replacement
Please note that the manual still uses the previous name “LANcare”.
1. Choose
Use the practical overview to find the right support or replacement product for your device. Please note that individual terms and conditions can be defined for R&S®NC Support Premium.
2. Buy
As an end customer, you can obtain your desired variant via a R&S®NC Community partner or the distribution. If you are a partner, please get in touch with your sales contact of R&S Networks and Cybersecurity. In both cases you will receive a license number.
3. Register
To activate the support or replacement product, register it online for your device using the serial number and license number. You will then receive a confirmation via e-mail. Alternatively, partners can use their access to the exclusive registration portal for a centralized overview. In both cases, bulk registration is available for registering multiple products at once.
4. Use R&S®NC Support
Benefit from protection such as security updates and an extended replacement service for your device. With R&S®NC Support Direct or R&S®NC Support Premium, you will also receive a PIN that you can use to access the support portal and contact the support team in the event of a service issue.
Further information on all R&S®NC Support & Replacement products can be found in the manual.
Please note that the manual still uses the previous name “LANcare”.
