R&S®NC Replacement Basic
When planning your network for the long-term, calculable service benefits are essential. Therefore, when you purchase your R&S®LANCOM device, make sure you have direct protection: By purchasing and registering R&S®NC Replacement Basic for your device, you receive security updates for it throughout the entire product lifecycle. In addition, you benefit from a five-year replacement service, so that a replacement device is available even in the event of damage.
- Security updates until End of Life (EOL) status of the device (min. 5 years)
- 5 years replacement service for a R&S®LANCOM device starting with registration of R&S®NC Replacement Basic (max. until EOL status of the device)
- Registration within the first three months after purchase of the R&S®LANCOM device
- Available as S, M, L, and XL variants, depending on device type
This illustration shows how our software maintenance is based on the product lifecycle.
High planning reliability with security updates
With R&S®NC Support Basic, you can plan ahead and benefit from comprehensive protection throughout the entire product lifecycle of the device – i.e. for at least another five years. Particularly in long-term projects, R&S®NC Support Basic supports reliable, secure business operations beyond an official product discontinuation. This includes access to security updates of the respective operating system to keep your registered device continuously up to date with the latest security standards.
For more information on software maintenance and the product lifecycle of your device, please visit the Lifecycle Management website.
Convenient replacement service
By purchasing products from R&S Networks and Cybersecurity, you are choosing reliable and durable products, but failures and malfunctions do occur sometimes. To ensure that you have direct access to service from the manufacturer in the event of an emergency, R&S®NC Replacement Basic provides you with a replacement service for five years. Once we receive your defective device, we will ship a repaired or exchanged device within five business days.
For an advance exchange including delivery on the next business day (NBD), please refer to the service package R&S®NC Replacement Advanced.
- Registration of R&S®NC Replacement Basic within the first three months after purchase of the R&S®LANCOM device.
- The R&S®LANCOM device which is to be covered by R&S®NC Replacement Basic must be fully functional and free of problems at the time it is registrated.
- R&S®NC Replacement Basic is bound to a specific device (serial number) and is not transferable.
- When operating multiple R&S®LANCOM devices as an HA cluster, a R&S®NC Replacement Basic is required for each individual device in the cluster.
- RMA notification is possible at any time via the RMA form or by telephone on weekdays (Monday to Friday, 9 a.m. to 5 p.m. (CET)). After receiving the device, it takes five business days to return the repaired or exchanged device.
Manual R&S®NC Support & Replacement
Please note that the manual still uses the previous name “LANcare”.
1. Choose
Use the practical overview to find the right support or replacement product for your device. Please note that individual terms and conditions can be defined for R&S®NC Support Premium.
2. Buy
As an end customer, you can obtain your desired variant via a R&S®NC Community partner or the distribution. If you are a partner, please get in touch with your sales contact of R&S Networks and Cybersecurity. In both cases you will receive a license number.
3. Register
To activate the support or replacement product, register it online for your device using the serial number and license number. You will then receive a confirmation via e-mail. Alternatively, partners can use their access to the exclusive registration portal for a centralized overview. In both cases, bulk registration is available for registering multiple products at once.
4. Use R&S®NC Support
Benefit from protection such as security updates and an extended replacement service for your device. With R&S®NC Support Direct or R&S®NC Support Premium, you will also receive a PIN that you can use to access the support portal and contact the support team in the event of a service issue.
Further information on all R&S®NC Support & Replacement products can be found in the manual.
Please note that the manual still uses the previous name “LANcare”.