R&S®NC Replacement Advanced
Professional services in connection with business continuity are key to efficient network operation. So, it is best to protect your R&S®LANCOM device directly when you purchase it. With R&S®NC Support Advanced, you receive security updates for your device throughout the entire product lifecycle. R&S®NC Replacement Advanced also offers you the highest level of investment protection and minimal downtime with its integrated advance replacement. In the event of a hardware defect, a replacement device will be delivered to you on the next business day.
Note: R&S®NC Replacement Advanced only applies within the EU. For replacement service outside the EU, please refer to R&S®NC Replacement Basic.
- Security updates until End of Life (EOL) status of the device (min. 5 years)
- Shorter downtimes due to 5 years advance replacement with next business day delivery for a R&S®LANCOM device from R&S®NC Replacement Advanced registration (max. until EOL status of the device)
- Registration within the first three months after purchase of the R&S®LANCOM device
- Available as S, M, L, and XL variants, depending on device type
This illustration shows how our software maintenance is based on the product lifecycle.
High planning reliability with security updates
With R&S®NC Support Advanced, you can plan ahead and benefit from comprehensive protection throughout the entire product lifecycle of the device – i.e. for at least another five years. Particularly in long-term projects, R&S®NC Support Advanced supports reliable, secure business operations beyond an official product discontinuation. This includes access to security updates of the respective operating system to keep your registered device continuously up to date with the latest security standards.
For more information on software maintenance and the product lifecycle of your device, please visit the Lifecycle Management website.
Fast advance replacement including delivery on the next business day
By purchasing products from R&S Networks and Cybersecurity, you are choosing reliable and durable products, but failures and malfunctions do occur sometimes. With R&S®NC Support Advanced, you reduce the downtime of your network to a minimum and benefit for five years from an advance replacement of the device for which R&S®NC Replacement Advanced has been registered. If you report a support case by 2 p.m. (CET), you will receive a replacement device by the next working day. This means that your network will be fully operational again within the shortest possible time.
- Registration of R&S®NC Replacement Advanced within the first three months after purchase of the R&S®LANCOM device.
- The R&S®LANCOM device which is to be covered by R&S®NC Replacement Advanced must be fully functional and free of problems at the time it is registrated.
- R&S®NC Replacement Advanced is bound to a specific device (serial number) and is not transferable.
- When operating several R&S®LANCOM devices as an HA cluster, a R&S®NC Replacement Advanced is required for each individual device in the cluster.
- The advance replacement applies within the EU. In metropolitan areas and if your R&S®LANCOM device fails, you will receive the replacement device on the next business day. In rare cases, delivery outside of the metropolitan areas may be postponed to the following business day. For information about the terms and conditions in your country, please contact your local distributor.
- R&S Networks and Cybersecurity will have the defective device picked up by a courier service. Shipping is free of charge for you.
- RMA notification is possible at any time via the RMA form or by telephone on weekdays (Monday to Friday, 9 a.m. to 5 p.m. (CET) at +49 (0) 2405 / 49 93 6-210). An advance replacement by the next business day is only possible if the notification of the support case and the dispatch of the replacement device does not fall on a public holiday (Registration until 2 p.m. (CET)).
- Parcels cannot be sent on the following days:
Fixed days per year: Jan 1st New Year's Day, May 1st Labor Day, Oct 3rd German Unification Day, Nov 1st All Saints' Day, Dec 24th Christmas Eve, Dec 25th 1st Christmas Day, Dec 26th 2nd Christmas Day, Dec 31st New Year's Eve
Variable days: Rose Monday, Good Friday, Easter Monday, Ascension Day, Whit Monday, Corpus Christi
For more information about the estimated delivery time to your region (e. g. islands), please visit the website of the parcel service provider.
Manual R&S®NC Support & Replacement
Please note that the manual still uses the previous name “LANcare”.
1. Choose
Use the practical overview to find the right support or replacement product for your device. Please note that individual terms and conditions can be defined for R&S®NC Support Premium.
2. Buy
As an end customer, you can obtain your desired variant via a R&S®NC Community partner or the distribution. If you are a partner, please get in touch with your sales contact of R&S Networks and Cybersecurity. In both cases you will receive a license number.
3. Register
To activate the support or replacement product, register it online for your device using the serial number and license number. You will then receive a confirmation via e-mail. Alternatively, partners can use their access to the exclusive registration portal for a centralized overview. In both cases, bulk registration is available for registering multiple products at once.
4. Use R&S®NC Support
Benefit from protection such as security updates and an extended replacement service for your device. With R&S®NC Support Direct or R&S®NC Support Premium, you will also receive a PIN that you can use to access the support portal and contact the support team in the event of a service issue.
Further information on all R&S®NC Support & Replacement products can be found in the manual.
Please note that the manual still uses the previous name “LANcare”.