Self services

Central services for your R&S Networks and Cybersecurity products – available 24/7.

AI chatbot

Do you still have any questions about the product portfolio? Do you need a product recommendation for your network requirements? The AI-based Digital Assistant answers your questions anytime – quickly and without searching!

Repair processing

For many devices, we offer a free replacement service for repairs or replacements. You will also find information here about the transfer of software options, advance replacement services, and repairs outside the warranty period.

Registrations

Here you manage your device functions and licenses: Add software options and services to your products, activate (v)Firewall, vRouter, and Advanced VPN Client licenses, or request free demo licenses.


New registration portal

Central portal for efficient license management

As a partner, you know the challenge: Managing multiple devices, different license statuses, and ongoing projects can quickly make support management complex. That's why you can now manage all your support registrations centrally in one place. In the new registration portal, you can conveniently register your devices and view their support status as well as all active R&S®NC Support licenses (formerly LANcare) at any time. The portal also notifies you of licenses that are about to expire, allowing you to plan renewals in good time. To use the registration portal, simply sign in with the same e-mail address you use for the R&S®NC Community partner portal.

For hosting, we rely on a German provider and a platform developed in Germany. This ensures secure data processing and an exclusively European cloud infrastructure. Further details can be found in the information on manufacturer support for partners.

To the registration portal